How this book was written
Complex issues, remarkable contributions
Five stages of refugee development
The five stages of refugee development
What refugees need at stage one
What refugees need at stage two
The refugee in stage three
What refugees need at stage three
The refugee at stage four: new American
What new Americans need at stage four
What multicultural leaders need at stage five
Advice for refugee-serving organizations
Learning about differences
Relationship and trust is a key to success
Partnering roles for government, nonprofits, foundations, and corporations
Guidelines for various agencies
Appendix A. Selected publications, web sites, and organizations
Appendix B. Cross-cultural communication and conflict
Appendix C. Summary of the stages.
