Customer service expectations and measures being undertaken to improve the overall quality of service delivery at the Department of Veterans Affairs, and the Veterans' Training and Employment Service, Department of Labor: joint hearing before the Subcommittee on Compensation, Pension, Insurance, and Memorial Affairs and Subcommittee on Education, Training, Employment and Housing of the Committee on Veterans' Affairs, House of Representatives, One Hundred Fourth Congress, second session, June 12, 1996

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