Digital trust : social media strategies to increase trust and engage customers
(Book)

Book Cover
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Published
London : Bloomsbury Business, 2020.
Format
Book
ISBN
9781472961341, 147296134X
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LocationCall NumberStatus
Worcester Main Library - Nonfiction658.872 CONNOLLYAvailable

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Published
London : Bloomsbury Business, 2020.
Physical Desc
vii, 248 pages : illustrations ; 24 cm
Language
English
ISBN
9781472961341, 147296134X

Notes

Bibliography
Includes bibliographical references (pages 237-240) and index.
Description
Consumer trust is more important than ever, as digital platforms and social media have redefined the relationship between businesses and consumers. In this new and disruptive commercial environment, consumers have developed an expectancy of direct, transparent communication through social media. The traditional means of building and maintaining trust have been rendered obsolete by the chaotic, competitive magnitude of multiple online platforms. With a unique combination of academic rigor and practical guidance, Digital Trust is the definitive guide to effectively using social media to build an authentic, trustful connection with your consumer base. Drawing on his extensive experience in marketing and communications, Barry Connolly demonstrates how to harness the commercial opportunities provided by social media, while also showing how you can avoid its most common mistakes and pitfalls. With original research and illuminating case studies, Digital Trust provides adaptable and accessible social media strategies that will strengthen and expand your consumer base.--,book jacket

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