Dr. Glasser discusses how coercive management is the main problem in schools and suggests that we replace “bossing” that turns students and staff into adversaries, with a system of management that brings them closer together. He claims we must stop settling for minimal goals and start convincing students there is quality both in what they are asked to do and how they are asked to do it.

This work provides easy-to-follow advice for using the latest management tools. Evaluation tools are an essential part of improving service and proving the library's value.